booked a room with a balcony.

The central location of this place was fantastic, putting us right in the heart of the downtown buzz with a modern double room featuring a regular desk and a balcony.

Located in the center of the city. New building and rooms with a balcony...

The staff here is super helpful and gets things done efficiently. the facilities are pretty nice too! 👍

Great location right in the heart of downtown, close to all the action. the room was updated with a nice desk and even a balcony, it had everything we needed. 🌇

Spacious, clean rooms. Excellent breakfast with many options. Friendly and helpful staff. Convenient central location. Complimentary chauffeur service. Comfortable and quiet rooms. Free wifi with good signal. Great value for the price.

Nothing, all excellent.

Spacious, clean and comfortable room. Top quality bed and bedding. Excellent complimentary breakfast. Outstanding value. Helpful and friendly staff. Convenient location. Free van service to places needed.

No negatives from this place.

I recently stayed at this hotel and I must say it was amazing. The location was perfect, right in the heart of the city. There were so many restaurants and shops nearby, making it convenient to explore the area. The staff was incredibly friendly and welcoming, making me feel right at home. The room was spacious, clean, and had all the amenities I needed for a comfortable stay.

I highly recommend this hotel to anyone looking for a luxurious and comfortable stay. With its prime location and excellent service, you won't be disappointed.

We were delighted with our stay at the Holiday Inn Express in Xalapa. The hotel is conveniently located in the city center, with easy access to restaurants and businesses. Our room was spacious, clean, and equipped with all the amenities we needed. The staff was friendly and helpful throughout our stay. The included breakfast was delicious and a great way to start our day. we highly recommend this hotel for a comfortable and enjoyable stay in Xalapa.

The staff was helpful and friendly. Rooms were spacious and clean. Excellent location near attractions. Complimentary breakfast was satisfactory.

Nothing.

We had an amazing stay in this hotel. The room was clean, spacious, and comfortable. The staff was helpful and friendly. The location in the center of downtown was perfect, with easy access to various attractions, restaurants, and parks.

Was all great.

Spacious, clean, and comfortable rooms with top-quality bedding. Excellent included breakfast with a variety of options. Convenient complimentary van service available. Front desk offers free document printing. Hotel located near great restaurants. Housekeeping goes above and beyond expectations.

Located in the heart of downtown, this hotel is situated in a small shopping center, surrounded by restaurants and other businesses. The room was spacious and clean, with a comfortable bed for a good night's sleep. The breakfast offered a delicious selection of typical Mexican dishes. The staff was friendly and efficient, providing excellent service. Additionally, the hotel provided a complimentary van driver service to various destinations, making it convenient for guests to explore the city.

There was a lack of signage indicating the entrance to the hotel, causing some difficulty in finding it initially.

holiday inn express xalapa exceeded my expectations! the spacious and spotlessly clean room had top quality bedding. the included breakfast was excellent with a variety of options. the staff was friendly and helpful. overall, outstanding quality and value.

Language barrier at main desk.

The breakfast was good and had a wide variety of options to choose from. The room was comfortable and had a nice view of the city. The hotel location was great, as it was centrally located near many shops and restaurants.

The ice machines were not convenient at all, and it was annoying to have to go to two different floors just to fill up a small bucket. The staff was not accommodating when it came to fixing issues that arose during the stay, and they were not helpful in resolving complaints.